New Trains App Developed For Victoria Commuters

New Trains App Developed For Victoria Commuters

Victoria Minister for Public Transport Terry Mulder

New App To Ensure Commuters Don’t Miss Their Station

Victor P Taffa

  • ‘Stop Here’ app to enhance accessibility for commuters who are vision or hearing impaired
  • Benefits for interstate or international visitors and infrequent travellers to Victoria
  • Napthine Government and Metro improving the customer experience on Victorian trains

A new app will help commuters, who are vision or hearing impaired, never miss their station, Minister for Public Transport Terry Mulder said today.

 

 

 

‘Stop Here’ is a smart device app which uses location technology to provide push notifications to inform commuters when they are approaching and arriving at their station.

“This new app will make catching the train more accessible and reliable for everyone.” Mr. Mulder said.

“Most importantly, it will enhance accessibility for commuters who are vision or hearing impaired, and will mean they no longer have to count stations to make sure they get off at the right stop.”

“The ‘Stop Here’ app tracks where a person is on the network and alerts via See, Hear or Feel – a notification on screen, a noise alert or through vibration – when nearing the station.”

“With the prevalence of smart phones these days this is a terrific way to navigate Victoria’s 218 metro stations.”

Mr. Mulder said the app would also be useful for people unfamiliar with Melbourne’s railway network.

“It will also be great for interstate or international visitors and infrequent travellers, as it will provide reassurance that they will get off at the right stop.” Mr. Mulder said.

Minister for Disability Services and Reform Mary Wooldridge said the app had been developed by Metro in conjunction with Vision Australia, Blind Citizens Australia, VicDeaf and Guide Dogs Victoria.

“This is a terrific initiative by Metro, and will support other sources of passenger information such as signage, information displays inside carriages and PA announcements.” Ms. Wooldridge said.

Metro Trains CEO Andrew Lezala said it was part of Metro’s ongoing improvements to customer service.

“We want to make travelling by train as easy as possible for all of our customers, and are continually looking at ways we can use technology to improve our service.” Mr. Lezala said.

“Many of our customers rely heavily on our trains and public transport to get around, and ‘Stop Here’ is another step in making our customer information timely and reliable.”

The ‘Stop Here’ app is endorsed by the Australasian Railway Association and is available on iPhone, Android and Windows based devices.