Mackay Police Communications Centre Upgrade Now Complete

Mackay Police Communications Centre Upgrade Now Complete

Queensland Premier Annastacia Palaszczuk

Queensland Minister for Police Mark Ryan

Upgraded Police Communications Centre Opens In Mackay

Victor P Taffa

Premier Annastacia Palaszczuk and Police Minister Mark Ryan today visited the new Mackay Police Communications Centre following the facility’s $800,000 upgrade to improve the safety of locals and staff.

Premier Palaszczuk said the opening of the new centre meant when people in the Mackay-Whitsunday area needed to call for help, they would be talking to a local.


20 staff at Mackay’s Communications Centre are responsible for an area that extends to Bowen and Collinsville in the north, including any maritime emergency in the Whitsunday islands, inland to Dysart, Middlemount and Clermont in the west and St. Lawrence in the south.

Mackay-Whitsunday area will be better able to respond when natural disasters like cyclones strike.

Mackay’s new Communications Centre joins the state-wide Triple Zero network.

In the event of a major natural disaster and an influx of emergency calls, communications centres in other parts of the state will be able to share the call-load and then send the jobs back to Mackay Communications to be actioned locally.

Upgrade included a suite of new software and other technological upgrades.

New system improves officer safety by ensuring improved vision of all jobs and priority assessment to promote improved community and officer safety.

“New Police communications centre has a stand-alone major incident room to allow for greater management during major investigations and as a command centre during disasters.” Premier Palaszczuk said.

“Construction of the state-of-the-art centre employed about 25 local and intrastate construction workers and tradespersons.”

“This represents a significant investment in community safety for an important area of the Police service.” Premier Palaszczuk said.

“Palaszczuk Government is committed to keeping Queenslanders safe by upgrading facilities, resourcing officers and providing more Police statewide.

“Our Government will further increase the number of Police personnel by 535 across the state over four years.” Premier Palaszczuk said.

QLD Minister for Police Mark Ryan










Police Minister Mark Ryan said the upgraded centre had joined the statewide virtualised Triple Zero network, reducing risks associated with major incidents and disasters.

“Police communications centre staff have also been trained and assessed in operating the more complex QCAD operating system which is interoperable with other centres throughout the state.” Minister Ryan said.

Police communications centre takes up to 100 calls a day from Monday to Thursday and up to 130 calls on a Friday or weekend.


QCAD            Quad Citians Affirming Diversity