Fair Trading Legislation Amendment Bill 2018 Comes Before Parliament

Fair Trading Legislation Amendment Bill 2018 Comes Before Parliament

New South Wales Minister for Better Regulation Matt Kean

Fair Trading Reforms Set To Deliver Big Benefits For New South Wales Consumers

Victor P Taffa

Consumers are set to save big on time and money, and have disputes with businesses resolved quicker, thanks to new Fair Trading powers.

Minister for Better Regulation Matt Kean said the Fair Trading Legislation Amendment (Consumer Guarantee Directions) Bill, granting the new powers, would be introduced into Parliament this week.

“These proposed reforms will give the New South Wales Fair Trading Commissioner the power to direct a business to repair, replace or refund a good.” Minister Kean said.

“This means fair, quick and cheap resolutions for consumers and businesses, and will be an alternative to the often costly process of courts and tribunals.”

Minister Kean said consumers were often confused about their rights and disputes still accounted for more than 20 % of legal problems experienced by people in New South Wales.

2016 Australian Consumer Survey also found 76 % of people reported a problem within the first 6 months of purchasing a good.

“Ideally consumers and businesses work together to resolve issues directly; however, when this fails, Fair Trading works with them to help solve the problem.” Minister Kean said.

“If a resolution is still not possible, rather than the case going to the New South Wales Civil and Administrative Tribunal or being dropped, consumers can now seek a direction that the trader repair, replace or refund the good.”

“This is about enhancing Fair Trading’s existing powers to get the very best outcome for consumers across New South Wales, and give businesses certainty around their obligations under Australian Consumer Law.” Minister Kean said.

Commissioner’s power to make directions will be focused on goods worth between $25 and $3,000, with the reforms taking effect from January 1, 2019.

To be eligible for a consumer guarantee direction, cases must meet certain criteria.