2017-18 Most Complained About New South Wales Councils List Released

2017-18 Most Complained About New South Wales Councils List Released

New South Wales Minister for Local Government Gabrielle Upton

Council Misconduct Tops Complaint List

Victor P Taffa

For the second year in a row, council misconduct allegations have topped the annual list of complaints by residents and ratepayers.

Minister for Local Government Gabrielle Upton says this outcome underlies the need for the new codes of conduct released earlier this year.

Minister Upton said 823 complaints were received by the Office of Local Government about New South Wales councils in 2017/18, compared to 811 lodged the previous year.

“Community rightfully expects their local council to be meeting their expectations and these complaint statistics highlight where councils are potentially letting down their residents.” Minister Upton said.

“Office of Local Government assesses each complaint, uses the information to help improve the performance of councils, and where necessary takes other appropriate regulatory action.”

Most Complained About Councils In 2017-18

Most complained about councils in 2017-18 were:

  • Kempsey Shire Council with 35 complaints, followed by
  • Central Coast Council (33 complaints),
  • Blue Mountains City Council (31),
  • Northern Beaches Council (31),
  • City of Sydney Council (25).

“New South Wales Government has introduced a range of measures to strengthen the performance, sustainability and integrity of local councils.” Minister Upton said.

“We will continue to work hard to strengthen the ability of local councils to deliver for their local community and ensure high standards of behaviour in the State’s local government sector.”