Transwa Passengers Gives Service 91% Satisfaction Rating

Transwa Passengers Gives Service 91% Satisfaction Rating

Western Australia Minister for Transport Bill Marmion

High Satisfaction Rate With Transwa

Victor P Taffa

  • 91 % satisfaction rating among road coach and train passengers
  • 8th consecutive survey with at least nine in 10 passengers satisfied
  • New road coaches part of a $16.3 Million investment in regional public transport

Liberal National Government is proud to announce that Transwa passengers have again given the organisation a big thumbs-up, with 9 in 10 passengers either satisfied or very satisfied with the regional public transport provider.

Transport Minister Bill Marmion said the latest Passenger Satisfaction Monitor, marked the eighth year in a row that more than 90 % of survey participants had praised the service.

“Considering the vast distances Transwa passengers travel, this is a resounding acknowledgment that the State Government’s commitment to quality transport service in the regions is working.” Mr. Marmion said.

“The average Transwa road coach and train passenger travels more than 300 km per journey, it’s crucial that all elements of their travel experience are positive.”

“Issues like cost and timetable convenience, service cleanliness, punctuality and even staff manners have a real impact on that experience.”

WA Minister for Transport Bill Marmion

WA Minister for Transport Bill Marmion

 

 

 

 

 

 

 

 

Road coach passengers are already benefiting from a record $16.3 Million investment in 23 new road coaches.

“The 23 new coaches were funded by $15.1 Million from Royalties for Regions, with a further $1.2 Million generated by the sale of the old coaches.” Mr. Marmion said.

“I am thrilled that State Government investment in regional public transport services continues to pay dividends for local WA communities, providing options for residents and tourists to see more of our great State.”

Fact File

  • Transwa’s fleet of railcars and road coaches travels to more than 240 regional communities
  • The road coach fleet operates 128 weekly scheduled services and carries more than 180,000 passengers a year. The rail fleet operates 76 weekly services and carries more than 212,000 passengers a year
  • The findings of the annual Passenger Satisfaction Monitor are used to refine and improve all elements of Transwa services